- 엘솔루, 더화이트커뮤니케이션과 AICC 솔루션 공동개발 위한 협약 체결 > 뉴스 - 스타트업 커뮤니티 씬디스
- 인공지능(AI) 기계번역·음성인식 전문기업 엘솔루(옛 시스트란 인터내셔널)가 AI 기반 고객상담 솔루션 전문회사인 더화이트커뮤니케이션(TWC)과…, 스타트업에 종사하시는 여러분들의 놀이터 씬디스는 스타트업 커뮤니티 입니다.
AI-powered machine translation and speech recognition specialist LSOLLU (formerly Systran International) announced on the 28th that it has signed a memorandum of understanding (MOU) with The White Communication (TWC), a company specializing in AI-based customer service solutions, to jointly develop AI solutions.
Through this MOU, LSOLLU's AI machine translation system ‘EZ NTS’ (supporting 120 language pairs), which has been recognized for its technological prowess domestically and internationally, and its AI speech recognition solution ‘AI Transcribe’ that supports Korean, English, Chinese, Japanese, and Vietnamese, will be combined with TWC's AI-based customer service SaaS solution ‘CloudGate’ to launch multilingual customer service.
This will enable ‘multilingual customer service’ without distinction between Koreans and foreigners, including multicultural families, foreign workers, and international students, domestically, and is expected to expand global reach.
LSOLLU plans to leverage its extensive experience in building AI callbot services across various industries, including public, financial, and retail sectors, in collaboration with TWC, to enhance service satisfaction and develop AI callbots applicable to diverse fields.
In particular, LSOLLU's AI speech recognition solution ‘AI Transcribe’, which will be integrated into TWC's AICC (Artificial Intelligence Contact Center), is a next-generation speech recognition solution developed using an end-to-end (E2E) algorithm, enabling instant speech recognition with a single module and featuring LSOLLU's patented technology for reduced memory usage and a processing speed 4 times faster.
LSOLLU's AI technology, already recognized for its technological prowess within the industry, is utilized by over 18,000 professional counselors at over 50 public institutions and companies in Korea, the largest in the industry.
TWC has been selected as one of the ‘Korea AI 50’ companies by Forbes Korea in April 2024, recognized for its AI technology, and is currently running a promotion (https://thewc.co.kr/cloudgate) offering a free trial of its customer service SaaS solution, including automated features leveraging AI technology.
LSOLLU CEO Jong-wook Moon expressed his delight at entering into a business agreement with TWC, which operates the best SaaS-based AICC in Korea, for the development of AI solutions, stating, “Based on numerous AICC implementation cases and real-time translation service experience, we plan to develop world-class AI callbots and multilingual customer service, both domestically and internationally.”
TWC CEO Min-young Park stated, “Through the advancement of AICC, we plan to provide our clients with enhanced services, including improved consultation quality, reduced consultation time, and real-time translation services for companies with multinational clients.”
Introduction to LSOLLU
LSOLLU (formerly Systran International) is a leading Korean AI technology specialist that utilizes big data-based AI technology to integrate into various industries, enhancing operational efficiency and maximizing productivity. Its core technologies include △AI machine translation, △AI speech processing, and △AI speech synthesis. Its main products and services include △ezNTS (machine translator), △ezDAS (speech recognizer), △AI Transcribe (E2E speech recognizer), △ezTTS (speech synthesizer), △AI EGC (English grammar corrector), △ezTALKY (real-time interpreter), △AI SubEditor (video subtitle translator), etc., and it supplies AI technology to various fields, including domestic and international government agencies, public institutions, military defense, finance, distribution, manufacturing, and IT sectors. The company is located in Maebang-ro, Seocho-gu, Seoul.
Website: https://www.llsollu.com/
Contact
LSOLLU
Jong-geun Choi, Team Leader
02-557-6826
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